Abstract

The Cash On Delivery (COD) system is one of the payment methods frequently used, in which consumers pay for the ordered products upon receiving them. Although it provides convenience, this system often causes problems, especially related to transaction cancellations by consumers after delivery has been made by the business operator. Such cancellations can result in significant losses for the business operator, both in terms of operational costs, shipping, and business reputation. Therefore, it is important to analyze how legal protection for business operators is regulated in the context of Law No. 8 of 1999 on Consumer Protection and also to consider the perspective of Islamic economic law principles, which can provide guidance for fairer business practices. The type of research used is library research with a normative juridical approach, which refers to research based on legal norms contained in legislation and the principles of Islamic economic law. In Law No. 8 of 1999, legal protection is regulated for business actors against losses caused by the unilateral cancellation of transactions by consumers, although the consumer's right to cancel transactions is still recognized. On the other hand, in Islamic economic law, the principles of justice, good faith, and prohibition of uncertainty require transparency and clear policies regarding transaction cancellations.

References

Akib, Baso and Riskawati Riskawati, ‘Impact of Islamic Marketing and Cash on Delivery Services on Buying Interests on Tokopedia (District of Rappocini, Makassar)’, Journal of Waqf and Islamic Economic Philanthropy, 1 (2023), 1–10 <https://doi.org/10.47134/WIEP.V1I1.49>

Alfarizi, Muhammad and Rini Kurnia Sari, ‘Adoption Of Cash on Delivery (COD) Payment System in Shopee Marketplace Transaction’, Procedia Computer Science, 227 (2023), 110–18 <https://doi.org/10.1016/J.PROCS.2023.10.508>

———, ‘Analysis Of Factors Affecting Customer Behavior Of Marketplace Applications: A Case Study Of Cash On Delivery (COD) Payment Systems’, in 2021 International Conference on Advanced Computer Science and Information Systems (ICACSIS) (IEEE, 2021), pp. 1–7 <https://doi.org/10.1109/ICACSIS53237.2021.9631307>

Anjum, Safia and Junwu Chai, ‘Drivers of Cash-on-Delivery Method of Payment in E-Commerce Shopping: Evidence From Pakistan’, SAGE Open, 10 (2020) <https://doi.org/10.1177/2158244020917392>

Arifin, Fahrul, Fahrur Rosi, Jl Raya Telang Kec Kamal Kab Bangkalan and Jawa Timur, ‘PERLINDUNGAN HUKUM BAGI PELAKU USAHA DALAM METODE TRANSAKSI COD CEK DULU’, JOURNAL SAINS STUDENT RESEARCH, 1 (2023), 1061–71 <https://doi.org/10.61722/JSSR.V1I1.437>

Astuti, Rahma Yudi and Dhika Amalia Kurniawan, ‘Analisis Ekonomi Islam Meninjau Praktek Transparansi Top up (Penambahan Pinjaman) Perbankan’, Proceeding of Conference on Islamic Management, Accounting, and Economics, 2 (2019), 212–20

Aula, Indi Millatul and Akhmad Budi Cahyono, ‘Pembatalan Perjanjian Secara Sepihak Akibat Wanprestasi (Studi Putusan-Putusan Pengadilan Dan Perbandingan Di Negara-Negara Sipil Hukum)’, Lex Patrimonium, 2 (2023), 11

Dewa Ayu Sri Ratnaningsih, I and Cokorde Istri Dian Laksmi Dewi, ‘Sahnya Suatu Perjanjian Berdasarkan Kitab Undang-Undang Hukum Perdata’, Jurnal Risalah Kenotariatan, 5 (2024), 11–18 <https://doi.org/10.29303/RISALAHKENOTARIATAN.V5I1.204>

Endeshaw, Assafa, Hukum E-Commerce Dan Internet Dengan Fokus Di Asia Pasifik (Yogyakarta: Pustaka Pelajar, 2007)

Exelsia, Alexandra Saragih, Muhammad Fadhil Bagaskara and Mulyadi, ‘PERLINDUNGAN HUKUM TERHADAP KONSUMEN DALAM TRANSAKSI E-COMMERCE’, Civilia: Jurnal Kajian Hukum Dan Pendidikan Kewarganegaraan, 2 (2023), 145–55 <https://doi.org/10.572349/CIVILIA.V2I2.414>

Hamed, Sara and Sara El-Deeb, ‘Cash on Delivery as a Determinant of E-Commerce Growth in Emerging Markets’, 2024 <https://doi.org/10.1080/08911762.2020.1738002>

Hardiati, Neni, Ayi Yunus Rusyana, Program Studi Magister Hukum Ekonomi Syariah and Universitas Islam Negeri Sunan Gunung Djati Bandung, ‘Etika Bisnis Rasulullah SAW Sebagai Pelaku Usaha Sukses Dalam Perspektif Maqashid Syariah’, Jurnal Ilmiah Ekonomi Islam, 7 (2021), 513–18 <https://doi.org/10.29040/JIEI.V7I1.1862>

Hasan, Athellya, ‘Analisis Penerapan Sistem Pembayaran Cash On Delivery (COD) Untuk Meningkatkan Penjualan Bisnis Online Pada Aplikasi Marketplace Toko Deals Of The Day’, 2019

Israel, Chandra, Palar Sinaulan, Hendrik Pondaag, Hendrikpondaag@unsrat Ac Id and Deasy Soeikromo, ‘Akibat Hukum Terhadap Konsumen Yang Tidak Melakukan Transaksi Sesuai Prosedur Cash On Delivery (COD) Ditinjau Dari Hukum Perdata’, LEX PRIVATUM, 11 (2023)

Jakmin, ‘Inilah Metode Pembayaran E-Commerce Yang Paling Populer - Jakpat Responden Info’

Jannah, Rohmatul, Keisya Oktavia, Afida Denna, Theo Galih Prayudha, Deriel Pratama Putra, Riyan Destra, and others, ‘Perlindungan Konsumen Dalam Transaksi Syariah: Prespektif Hukum Islam’, JURNAL RISET RUMPUN ILMU PENDIDIKAN, 4 (2025), 295–315 <https://doi.org/10.55606/JURRIPEN.V4I1.4564>

Jumriani, Jumriani and Hizbullah Hizbullah, ‘Cash on Delivery (CoD) Perspektif Ekonomi Syariah’, Journal of Environmental Economics and Sustainability, 1 (2024), 1–17 <https://doi.org/10.47134/JEES.V1I2.137>

Muhammad Syarif Hidayatullah, -, ‘PELAKSANAAN CASH ON DELIVERY DALAM JUAL BELI ONLINE DI FACEBOOK DITINJAU MENURUT PERSPEKTIF EKONOMI ISLAM (Studi Kasus Di Grup Jual Beli Online Marketplace Kota Pekanbaru)’, 2021

Pramono, Nindyo, Hukum Komersil (Jakarta: Pusat Penerbitan UT, 2003)

Rahman, Abdul, ‘WANPRESTASI DALAM TRANSAKSI JUAL BELI ONLINE MELALUI FITUR CASH ON DILEVERY PADA APLIKASI MARKETPLACE’, Supremasi Hukum : Jurnal Penelitian Hukum, 31 (2022), 110–28 <https://doi.org/10.33369/JSH.31.2.110-128>

Rokfa, Afida Ainur, Angel Rezky, Pratama Tanda, Arytasia Dewi Anugraheni and Widya Agung Kristanti, ‘PENYELESAIAN SENGKETA SISTEM PEMBAYARAN CASH ON DELIVERY (COD) PADA MEDIA E-COMMERCE’, Jurnal Bina Mulia Hukum, 6 (2022), 161–73 <https://doi.org/10.23920/jbmh.v6i2.533>

S, Nona Faradiba, ‘Analisis Perlindungan Hukum Terhadap Pelaku Usaha Dalam Konsep Business To Business Melalui Transaksi Elektronik’, Jurnal Ilmiah Mahasiswa Hukum [JIMHUM], 1 (2021), 1–13

Silviasari, Silviasari, ‘PENYELESAIAN SENGKETA KONSUMEN DAN PELAKU USAHA DALAM TRANSAKSI E-COMMERCE MELALUI SISTEM CASH ON DELIVERY’, Media of Law and Sharia, 1 (2020), 151–61 <https://doi.org/10.18196/MLS.V1I3.9192>

Subekti, Pokok-Pokok Hukum Perdata (Jakarta: Intermasa, 1996)

Suleman, Miskawati, Maarthen Y Tampanguma and Presly Prayogo, ‘TINJAUAN HUKUM BAGI PELAKU WANPRESTASI PADA TRANSAKSI ONLINE’, LEX CRIMEN, 12 (2024)

Tyaningsih, Sulis and Rina Arum Prastyanti, ‘Perspektif Hukum Terhadap Pembatalan Pembayaran Konsumen Dalam E-Commerce Menggunakan Cash On Delivery (COD)’, Socius: Jurnal Penelitian Ilmu-Ilmu Sosial, 1 (2023) <https://doi.org/10.5281/ZENODO.10368932>

Yaqin, Ainul, ‘AKIBAT HUKUM WANPRESTASI DALAM JUAL BELI ONLINE MENURUT UNDANG-UNDANG INFORMASI DAN TRANSAKSI ELEKTRONIK’, Dinamika, 25 (2019)